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Grain & Grace Terms & Conditions

Welcome to Grain & Grace. By purchasing our handmade wooden furniture, you agree to the following Terms and Conditions. Please read them carefully before completing your order.

 

1. General Information

All of our products are handcrafted using natural wood, which may vary in texture, colour, and grain pattern. Every piece is unique, and minor differences should be expected between the item pictured and the one delivered.

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2. Product Measurements and Size Tolerances

While we make every effort to ensure that the measurements of your furniture are accurate, please note that slight variations in size may occur due to the natural characteristics of the wood. As each piece is handmade, there is an allowable tolerance of up to ±1% of the stated dimensions. This means that the product you receive may differ by up to 1% in height, width, or depth from what is advertised.

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3. Wood Movement

Wood is a natural material that can expand, contract, or warp with changes in temperature, humidity, and moisture levels. As such, our wooden furniture may experience slight movement after delivery. This is a natural process and is not considered a defect. We recommend placing your furniture in a climate-controlled environment to minimize these effects. Keep away from heating systems such as radiators until the furniture is acclimatised, approximately 1-2 weeks. 

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4. Unique Variations

Each piece of furniture we create is one-of-a-kind, and as such, you should expect to see variations in wood grain, colour, and texture along with knots, shakes and medullary rays (tiger stripes). These characteristics are inherent to the materials used and contribute to the beauty and individuality of each item. Please be aware that no two pieces will be exactly alike, and slight variations should be celebrated as part of the handmade nature of our products. 

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5. Care Instructions

To preserve the beauty and longevity of your furniture, we recommend following these care instructions:

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  1. DUST REGULARLY: Use a soft cloth or a microfibre duster to remove dust and dirt. This prevents buildup that can scratch the wood. 

  2. AVOID DIRECT SUNLIGHT: Prolonged exposure to sunlight can cause the wood to fade or warp over time. Keep furniture away from windows or use curtains or blinds to limit exposure.

  3. CLEAN SPILLS IMMEDIATELY: Wipe up spills promptly with a soft cloth to prevent stains or water damage. Avoid letting liquid sit on the surface for too long.

  4. USE COASTERS AND PLACEMATS: Protect the surface from hot drinks, food or any other items that could leave marks or cause damage. Use coasters, placemats or trivets.

  5. AVOID HARSH CHEMICALS: Stay away from cleaning products that contain alcohol, ammonia or bleach as they can damage the finish or wood surface.

  6. MAINTAIN HUMIDITY LEVELS: Wood can expand or contract with humidity changes. Try to keep your home at a consistent humidity level (around 40-60%) to prevent cracking or warping.
     

Regular cleaning and proper maintenance will help mitigate any potential issues that may arise due to wood movement or environmental factors.

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6. Returns and Exchanges

Because our furniture is custom-made and handcrafted to order, we are unable to accept returns or exchanges unless the product is found to be defective upon delivery. In the event of a defect or damage during shipping, please contact us immediately, and we will assist with the resolution.

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7. Shipping and Delivery

We take great care in packaging and shipping your furniture to ensure it arrives safely. However, once the item has been delivered, it is your responsibility to inspect it and ensure it meets your expectations. If there are any issues with the delivery, please report them within 7 days of receiving the product.

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8. Limitation of Liability

Grain & Grace is not liable for any indirect, incidental, or consequential damages that may occur due to wood movement, natural variations in the material, or improper care and maintenance of the product. Our liability is limited to the cost of the item itself.

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9. Modifications and Cancellations

Orders can only be modified or cancelled before production begins. Once the crafting process has started, we are unable to make changes or cancel the order.

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10. Intellectual Property

All designs, trademarks, and intellectual property related to our handmade wooden furniture are the exclusive property of Grain & Grace and may not be reproduced without prior consent.

 

By purchasing from Grain & Grace, you acknowledge that you have read and agreed to these Terms and Conditions.

If you have any questions, please do not hesitate to contact us.

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