Grain & Grace customer privacy policy
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
Grain & Grace Ltd, Unit 11, Kilnbeck Business Park,
Annie Reed Road,
Beverley,
HU17 0LF, GB
Telephone
01482 961202
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Account information
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Information relating to loyalty programmes
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Recorded images, such as photos or videos
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Purchase or viewing history
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
Where we get personal information from
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People directly
How long we keep information
You're personal data will only be kept as long as you consent and will only be used for the purposes of the above. Personal data will be retained unless you request it to be deleted, if you wish to have your personal data deleted then please contact hello@grainandgrace.co.uk.
Who we share information with data processors
This data processor does the following activities for us: Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
10 June 2024